Returns & Exchanges
At Jura Watches, we offer a 30-day return policy to ensure you are completely satisfied with your luxury timepiece or jewelry purchase. All items must be returned in their original, unworn condition with all protective packaging and documentation intact.
Initiate Your Return
Contact our customer service team or visit our online portal to request a Return Merchandise Authorization (RMA) number within 30 days of receipt.
Secure Packaging
Place the item back in its original presentation box and secure it inside a sturdy shipping carton with the completed return form and RMA number clearly visible.
Insured Shipping
Ship your package using a trackable and insured courier service to ensure your luxury item is protected against loss or damage during transit.
Inspection and Refund
Once our horological experts verify the condition of the watch, we will process your full refund or exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing